Return Policy

Most items purchased from our website, may be exchanged or returned within 7 working days from the date of shipment.

As the Founder of our company, we stand behind our products. Only items that were damaged or defective can be returned. However, we will not be responsible for the damages caused by shipping.

Please Note:

Return Order Condition: Only defective items could be returned for refund or exchange. The merchandise returned or exchanged must be unworn and unwashed, with all original tags attached, and in its original packaging. Return items with any sign of being worn or washed are classified as unacceptable and will not be refunded. 

Items Not Returnable:
For hygiene reasons, we do not accept exchange or return of panties, bikinis, G-string, thongs, or similar intimate items, including sex toys.

Shipping Charges for Return Items: Customers are responsible for the shipping charges of the returned items and they should take up the insurance at own cost. For defective items, we will bear up to R120.00 for each return shipping fee.

Shipping Option or Return Items: When sending a return or exchange it, is recommended that you use a parcel service that offers a tracking method. If you do not use a courier that offers a way to track the package or offers a return receipt request, our company cannot be held responsible for non-receipt of the return goods.

Shipping Duration for Return Items: Return items, must be received within 7 days of the RA number being issued. Items received after 7 days will be classified as unacceptable and not refunded.

Credits: Credits will be issued within 7 days of receipt of item. Please include your order date and order number to expedite processing of your credit.

Shipping and handling charges are not refundable: The shipping and handling charges are not refundable but we will not deduct any further cost for the return.

How to Return/Exchange an Item:

If there is a problem with the order, e-mail us at orders@isexy.co.za before 7 business days of the receipt to let us know of your return or exchange.

Use the original shipping box and packing materials if possible and completely remove or cover the original shipping label.

Drop off your package at your return courier’s station or schedule a home pickup. Be sure to keep a copy of your tracking information for your records.

Allow up to 14 days for your return package to arrive and your request to be processed. To ensure no problems occur, contact us at orders@isexy.co.za to follow up on your request.

Credit or replacement item will be issued/shipped within 14 working days from the date of receipt.